Here are some Frequently Asked Questions (FAQ's) of our Sales Team.

1. Q. I will be needing some Seasonal cards printed up with a specific card design with the company logo imprinted into the design. is that something you can do?
   A. Yes. We need to know the quantity first, (an estimate is OK) then we will recommend different paper choices. Please let us know your business name and location too. We can even help you design the card.
2. Q. What is a proof?
   A. A proof is a flat sheet example from the printer of what your print job will look like. The paper on the proof does not match the paper the job will be printed on. A proof needs to be approved by the customer and an approval signed before printing may proceed. Long before we create a proof, we develop initial concepts for the cards that are approved in each stage.
3. Q. Why do I need to look at a proof if I've already given you everything I need to have done?
   A. We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
4. Q. How do I go about getting an estimate from you?
   A. Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our customer service representatives.
5. Q. Do you offer 24 hour / 7 day Production?
   A. Currently Superfine is running a 24 hour / 6 day production cycle, but when the work load requires it, we do run 7 days.
6. Q. What is the maximum File size I can email you?
   A. Superfine has no limit on the size of the attachment emailed to us, but we do recommend you check your sending capabilities, as some Internet providors have sending attachment limits and depending on the uploading speed of your connection, it may be easier to web upload or courier to file.

Please feel free to contact us if you have any other questions, concerns, suggestions or feedback via Our Feedback Page.